Refund policy

As a company committed to delivering quality and custom press on nails, we have established policies to maintain various aspects of our business operations.

Due to the custom nature of our sizing options and in consideration for our customers health and safety, we regret to inform you that we cannot accept returns on items that
have been purchased. This policy has been implemented to safeguard both your well being and the integrity of our products.

Each of our press on nail sets are handmade to meet your unique sizing requirements. Once an order is placed, alterations and/or adjustments cannot be easily made without
compromising the integrity and quality of the product. Therefore, we encourage you to carefully review and to please double check your measurements before finalising your
purchase.

Items that have been tailored for you specifically or as a standard set, is considered personalised and will not be suitable for resale. This is to prevent the risk of cross
contamination.

Whilst we understand that certain circumstances may arise, we kindly ask for your understanding and cooperation in adhering to this policy. Rest assured, we remain committed to addressing any concerns or issues you may encounter with your order through alternative means.

Please feel free to contact us at enquiries@thenailfactory.uk should you require assistance. We value your satisfaction and will do our utmost to ensure a positive shopping experience with us.

Thank you for your understanding and continued support.