Shipping policy

This Shipping Policy outlines our shipping process, delivery times and other important information regarding the shipment of your order(s).

Processing Time
Orders are typically processed and dispatched within 2-4 business days after receiving payment. Please note that processing times may vary depending on product availability, order volume, custom orders and other factors.

Shipping Methods
We offer different shipping methods for domestic orders, including standard shipping, and express shipping. Shipping options and rates will be displayed at checkout based on your location and selected shipping method. If you are ordering from outside of the United Kingdom, please contact us directly for costs on shipping, before placing your order.

Delivery Times
Delivery times will vary depending on the shipping method chosen and your location. Estimated delivery times are provided at checkout for each shipping option. Please note, that these are estimated delivery times provided by the courier and actual delivery may take longer due to unforeseen circumstances.

Shipping Restrictions
We currently ship in and around the United Kingdom and are continually expanding our shipping destinations. However, please note, that there may be certain countries and/or
regions where we are unable to ship due to legal restrictions or logistical limitations. If you are unsure whether we ship to your location, please contact us before placing your
order.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online. Please note, once your order is with the courier, we hold no responsibility over the order.

Shipping Costs
Shipping costs are calculated based on the selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase.

Customs and Duties
Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient (customer) and are not included in the shipping cost. Customs policies vary by country, so we recommend contacting your local customs office for more information. At this present time, we do not ship internationally, this is subject to change at any moment in time.

Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or concerns about our Shipping Policy, please contact us at enquiries@thenailfactory.uk